Privacy Policy | giantA Pty Ltd

A. How we protect your privacy

on www.gianta.com.au, and when you use our services

giantA Pty Ltd offers professional services to help you satisfy your projects. As part of running those services, we collect data about you and your business. This data is not only essential to running our services but also critical for the safety of our services and all our users. This policy explains what information is collected, why it is collected, and how we use it.

B. Information we collect

Most of the personal data we collect is directly provided by our clients when they register and use our services. Other data is collected by recording interactions with our services.

1. Account & Contact Data:

When you register on our website or use to one of our services, or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address (when an invoice or delivery is required), your business sector and interest in giantA Pty Ltd, as well as a personal password. We never record or store credit card information from our clients, and always rely on trusted third-party PCI-DSS-compliant payment processors for credit card processing, including for recurring payment processing.

2. Job Application Data:

When you apply for a job on our website or via an employment agency, we usually collect your contact information ( name, email, phone) and any information you choose to share with us in your introduction letter and Curriculum Vitae. If we decide to send you a job proposition, we will also ask you to provide extra personal details as required to fulfil our legal obligations and personnel management requirements.

We will not ask you to provide information that is not necessary for the recruitment process. In particular, we will never collect any information about your racial or ethnic origin, political opinions, religious beliefs, trade union membership or sexual life.

3. Browser Data:

When you visit our website and access our online services, we detect and store your browser language and geolocation in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser for statistical, security and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website. Your browser may also be used to store and retrieved your current session data, with the help of a session cookie (see also the Cookie section for more details).

Form protection: some forms on our website may be protected by Google reCAPTCHA. This technology relies on heuristics that are based on technical characteristics of your browser, and may also use specific Google cookies. See also Google Privacy Policy and Terms of Use in the Third Party Service Providers section below.

4. Customer Databases:

When you create an account to giantA Pty Ltd, any information or content you submit or upload into your database is your own, and you control it fully. This data will often include personal information, for example your contacts, your messages, pictures, videos, etc.

C. How we use this information

1. Account & Contact Data:

We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymised form in order to analyze service trends. If you have registered to participate in an event published on our website, we may transfer your name, email address, phone number and company name to our local organizer and to the sponsors of the event for both direct marketing purposes and in order to facilitate the preparations and booking for the event. If you have expressed interest in using giantA Pty Ltd or otherwise asked to be contacted by giantA Pty Ltd service provider, we may also transfer your name, email address, phone number and company name to one of our official Partners your country or region, for the purpose of contacting you to offer their local assistance and services.

2. Job Application Data:

We will only process this information for our recruitment process, in order to evaluate and follow-up with your application, and in the course of preparing your contract, if we decideto send you a job proposition. You may contact us at any time to request the deletion of your information.

3. Browser Data:

This automatically recorded data is anonymously analyzed in order to maintain and improve our services. Google reCAPTCHA may also be used for security purposes in order to prevent abuse of our services. In that case we only process the anonymous score that reCAPTCHA determines based on your browser and device.

D. Accessing, Updating or Deleting Your Personal Information

1. Account & Contact Data:

You have the right to access and update personal data you have previously provided to us. You can do so anytime by connecting to your personal account on giantA.com.au. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact us to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting).

2. Job Application Data:

You may contact us at any time to request access, updates or deletion of your application information. The easiest way to do it is to reply to the last message you exchanged with our Human Resources personnel.

3. Safety Retention Period:

We retain a copy of your data in our backups for safety reasons, even after they are destroyed from our live systems. See Data Retention for more details.

E. Security

We realise how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access. Our technical, administrative and organizational security measures are described in details in our Security Policy.

F. Specialist Consultant

In order to support our clients we rely on several Specialist Consultants. They help us with various services. Whenever we share data with these Specialist consultants, we make sure that they use it in compliance with Data Protection legislation, and that the processing they carry out for us is limited to our specific purpose and covered by a specific data processing contract.

G. Data Retention

1. Account & Contact Data:

We will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.

2. Job Application Data:

If we do not hire you, we may keep the information you provide for up to 3 years in order to contact you again for any new job proposition that may come up unless you ask us not to do so. If we hire you, your personal information will be stored for the duration of your employment contract with us and afterwards, during the applicable legal retention period that applies in the country where we employed you.

3. Browser Data

We many retain this data for a maximum 12 moths, unless we need to keep it in relation with a legitimate concern related to the security or performance of our services,or as required by law. Any server-side session information is kept only for 3 months when it is actively use, otherwise it is discarded after 7 days.

4. Safety Retention Period:

As part of our Security Policy, we always try to preserve your data from accidental or malicious deletion. As a result, after we delete any of your personal information (Account & Contact Data) from our database upon request or after you delete any personal information, it is not immediately deleted from our backup systems, which are secured and inalterable. The personal data could remain stored for up to 12 months in those backups, until they are automatically destroyed. We commit to use those backup copies of your deleted data for any purpose except for maintaining the integrity of our backups, unless you or the law require us to do so.

H. Physical Data Location / Data Transfers

1. Backup Locations:

Backups are replicated on multiple continents in order to meet our Disaster Recovery objectives and are located in the following countries,

Note: it is not possible to choose or restrict the backups locations, backups are replicated on at least 2 of these locations.

I. Third Party Disclosure

Except as explicitly mentioned above, we do not sell, trade, or otherwise transfer your personal data tothird parties. We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third-parties.

K. Cookies

Cookies are small bits of text sent by our servers to your computer or device when you access our services.They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website, for example your session (so you don't have to log in again) or your shopping cart.

Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We also use third-party services such as Google Analytics, who set and use their own cookies to identify visitors and provide their own contextual services.

Here is an overview of the cookies that may be stored on your device when you visit our website:

Category of Cookie	Purpose	Cookies
Session & Security	Authenticate clients, protect client data and allow the website to deliver the services clients expect, such as maintaining the content of their cart or allowing file uploads. The website will not work properly if you reject or discard those cookies.	session_id (giantA Pty Ltd) td_id (giantA Pty Ltd) fileToken (giantA Pty Ltd) _cfduid (Cloud Flare)
Preferences	Remember information about the preferred look or behavior of the website, such as your preferred language, region and timezone. Your experience may be degraded if you discard those cookies, but the website will still work.	frontend_lang (giantA Pty Ltd) cids (giantA Pty Ltd) giantA_no_push (giantA Pty Ltd) tz (giantA Pty Ltd)
Interaction History	Used to collect information about your interactions with the website, the pages you've seen, and any specific marketing campaign that brought you to the website. We may not be able to provide the best service to you if you reject those cookies, but the website will work.	im_livechat_history (giantA Pty Ltd) im_livechat_previous_operator_pid (giantA Pty Ltd) utm_campaign (giantA Pty Ltd) utm_source (giantA Pty Ltd) utm_medium (giantA Pty Ltd) fs_uid(FullStory)
Advertising & Marketing	Used to make advertising more engaging to clientsand more valuable to publishers and advertisers, such as providing more relevant ads when you visit other websites that display ads or to improve reporting on ad campaign performance. Note that some third-party services may install additional cookies on your browser in order identify you. You may opt out of a third-party's use of cookies by visiting the Network Advertisting Initiative opt-out pageThe website will still work if you reject or discard those cookies.	__gads (Google) __gac (Google) _fbp (Facebook)
Analytics	Understand how visitors engage with our website via Google Analytics. Learn more about Analytics cookies and privacy information. The website will still work if you reject or discard those cookies.	_ga (Google) _gat (Google) _gid (Google) _gac_* (Google)

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies, or look at the links below.

We do not currently support Do Not Track signals, as there is no industry standard for compliance.

L. Policy Updates

We may update this Privacy Policy from time to time, in order to clarify it, to reflect any changes to our website, or to comply with legal obligations. The "Last Updated" mention at the top of the policy indicates the last revision, which is also the effective date of those changes. We give you access to archived versions of this policy, so you can review the changes.

M. Contacting Us

If you have any questions regarding this Privacy Policy, or any enquiries about your personal data, contact us via email at info@giantA.com.au